Terms and Conditions for Removals Shoreditch
These Terms and Conditions apply to all domestic and commercial removal services provided under the name Removals Shoreditch, including but not limited to house moves, office relocations, item transport, loading and unloading, packing support, and related moving services. By making a booking, the customer agrees that these terms form part of the contract between the customer and the service provider. If the customer is arranging services on behalf of another person or business, the customer confirms that they have authority to accept these terms for all relevant parties.
For the purpose of these terms, the words ???we,??� ???us,??� and ???our??� refer to the service provider, and the words ???you??� and ???your??� refer to the customer. These terms are designed to set out the rights and responsibilities of both parties clearly, including how bookings are confirmed, how charges are calculated, what happens if plans change, and the limits of our liability. They also explain how waste and unwanted items are handled in line with applicable UK rules.
These terms should be read together with any written quotation, booking confirmation, inventory list, or service notes supplied before the move. If there is any inconsistency, the booking confirmation and written quotation will take priority over general wording in these terms, except where a law requires otherwise. Nothing in these terms is intended to remove rights that cannot legally be excluded under UK consumer law or other mandatory legislation.
1. Booking Process
A booking is only accepted when we have confirmed it in writing, by email, message, or other recorded format. Any initial estimate given before confirmation is not a binding acceptance of the job. A booking request will normally include the moving date, pickup and delivery addresses, access details, a description of the items, any special handling requirements, and any known restrictions such as parking limits, stair access, lift access, or time windows. The customer must ensure that all information supplied is complete and accurate.
We may request photographs, inventories, or further details before confirming a move. This is especially important where the move involves fragile items, heavy items, dismantling, specialist lifting, restricted access, or storage arrangements. If the information supplied changes after the booking is confirmed, we may revise the quotation, amend the scheduling, or require additional staffing or equipment. In some cases, we may decline to proceed if the revised circumstances materially alter the original service scope.
The customer is responsible for ensuring that the property is ready for the agreed service time. This includes reasonable access to the premises, proper authorisation to enter, and any required permissions for parking, loading, or building access. If we are prevented from starting or completing the work because access is unavailable, keys are not provided, lifts are out of service, or the customer is not present where attendance is required, waiting time, abortive time, and any additional costs may be charged at the applicable rate.
2. Pricing and Payments
Charges may be based on an hourly rate, a fixed price, a mileage-based calculation, or a combination of these, depending on the nature of the job. Unless stated otherwise in writing, all prices are quoted exclusive of VAT where VAT applies. Any quotation is based on the information provided at the time and assumes that the service can be performed within the agreed scope. Extra work requested on the day, including additional trips, unexpected carrying distances, dismantling, reassembly, or waiting time, may be charged separately.
To secure a booking, we may require a deposit or advance payment. The remaining balance must be paid by the due date shown in the booking confirmation, or, where no date is stated, immediately upon completion of the service. We may accept payment by bank transfer, card, or another approved method. Cash may be accepted only if agreed in advance. The customer must ensure that payment is made in cleared funds and that any bank charges, failed payment fees, or currency conversion charges are borne by the customer where applicable.
If payment is not received on time, we may suspend further work, withhold delivery, retain goods to the extent permitted by law, or charge interest and reasonable recovery costs on overdue sums. We also reserve the right to refuse future services where there has been a history of late payment or non-payment. Any discount, concession, or promotional rate is personal to the agreed booking and does not create an entitlement to similar terms for future jobs.
3. Customer Responsibilities
The customer must ensure that all items are suitably packed unless we have expressly agreed to provide packing services. Where packing services are included, the customer must still disclose any items that are fragile, valuable, hazardous, or subject to special handling. The customer must remove or secure loose items, disconnect appliances where safe and appropriate to do so, and make sure that items are legally and safely ready for transit. We are not responsible for delays caused by poor packing, hidden defects, or undeclared risks.
The customer must not include prohibited or restricted items in the move without prior written agreement. Such items may include hazardous chemicals, explosives, flammable liquids, gas cylinders, perishable goods, biological waste, live animals, or any item that is illegal to transport. Where we discover such items, we may refuse to carry them, remove them from the consignment, or terminate the service if continuing would create risk or legal exposure. The customer will remain responsible for any resulting costs, delays, or disposal obligations.
Where the customer asks us to move items of unusually high value, sentimental value, or irreplaceable importance, the customer should notify us in advance and consider arranging specialist insurance. This may include jewellery, artworks, antiques, collectibles, documents, media archives, or confidential materials. Unless otherwise agreed in writing, our standard service is not a specialist secure-courier or fine-arts handling service.
4. Cancellations, Rescheduling, and Delays
If the customer wishes to cancel or reschedule a booking, they must provide notice as soon as possible. The amount payable on cancellation may depend on how much notice is given, whether staff and vehicles have already been allocated, and whether third-party costs have been incurred. If a booking is cancelled at short notice, a cancellation fee may apply to cover lost time, administrative costs, and unrecoverable expenses. Any deposit paid may be retained to the extent reasonably necessary to cover such losses.
If the customer asks to change the moving date or service details, we will try to accommodate the request, but availability cannot be guaranteed. A rescheduled job may be treated as a new booking if material changes are made to the original arrangement. We are not liable for delays caused by events beyond our control, including severe weather, traffic incidents, road closures, accidents, strikes, civil disturbance, or sudden equipment failure, provided we take reasonable steps to minimise disruption.
Where we need to cancel or postpone a service for operational reasons, we will use reasonable efforts to notify the customer and offer an alternative date or suitable refund of any sums paid for undelivered services. Our liability for cancellation is limited to the amount already paid for the affected part of the service, except where otherwise required by law. We will not be responsible for any indirect losses resulting from a cancellation, including loss of earnings, temporary accommodation costs, or business interruption, unless such liability cannot lawfully be excluded.
5. Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, moving involves inherent risks, and the customer acknowledges that some risk of damage can arise despite careful handling. Our responsibility is limited to loss or damage caused by our proven negligence, breach of contract, or wilful misconduct. We will not be liable for pre-existing defects, items not properly packed by the customer, ordinary wear and tear, or damage resulting from hidden weaknesses in furniture, fittings, or packaging.
The customer should inspect their property and items before and after the service and notify us of any concerns within a reasonable time. Claims for loss or damage must be made promptly and supported by sufficient detail, including photos, item descriptions, and evidence of value where relevant. Failure to report a problem promptly may make investigation more difficult and may affect the outcome of any claim. Any settlement may take account of depreciation, age, and condition of the affected item.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Subject to that, our total liability for any claim arising out of a booking will not exceed the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by statute. We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of data.
6. Waste Regulations and Unwanted Items
Where a service includes the removal of unwanted items, packaging materials, or general waste, the customer must clearly identify what is to be removed and what is to be retained. We will handle waste only in accordance with applicable UK waste legislation, environmental requirements, and duty-of-care obligations. Any waste transfer, disposal, or recycling activity may be subject to restrictions, and we may refuse items that cannot lawfully be collected, transported, or processed.
The customer confirms that any waste presented for removal does not include prohibited materials unless we have expressly agreed to handle them and are legally permitted to do so. Hazardous waste, electrical waste, upholstered items, and other regulated materials may require special treatment, segregation, records, or disposal routes. If the customer has misdescribed an item as waste, or has mixed prohibited waste with ordinary household items, additional charges may apply and we may decline collection until the issue is resolved. The customer remains responsible for ensuring that waste is presented lawfully.
Where we arrange disposal, recycling, or transfer to a licensed third party, we may provide a record of transfer or other evidence of lawful handling where appropriate. The customer acknowledges that once items are designated for disposal, they may not be recoverable. We do not accept responsibility for any item that the customer has instructed us to treat as waste, unless we have agreed in writing to store or return it. If the customer wishes to retain any item, it must be clearly separated before the waste collection begins.
7. Force Majeure and Operational Conditions
We will not be in breach of contract where failure or delay is caused by events outside our reasonable control. Such events may include fire, flood, extreme weather, industrial action, epidemic restrictions, governmental action, road network disruption, power failure, or unexpected unavailability of personnel or vehicles. Where force majeure occurs, we may pause, modify, or cancel the service without penalty, although we will use reasonable efforts to resume performance where practicable.
The customer understands that access conditions can materially affect the service. Narrow stairwells, limited parking, time-restricted loading zones, lift failures, building rules, or security procedures may increase the time required for completion. If a job becomes unsafe or impractical due to such conditions, we may stop work until the issue is resolved or may adjust the service scope. Any extra time, labour, or equipment required because of access issues may be charged in accordance with the booking terms.
We may refuse to move goods that would create a risk to staff, the public, the customer???s property, or the goods themselves. If we reasonably consider that a task is unsafe, illegal, or beyond the agreed scope, we may suspend or end the service. In such cases, payment for work already completed remains due, together with any reasonable costs already incurred. We will act reasonably and proportionately when making such decisions.
8. Governing Law and General Provisions
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer legislation provides otherwise. If any part of these terms is held to be invalid or unenforceable, that part shall be severed and the remainder shall continue in force so far as legally possible.
Any failure by us to enforce a right or remedy immediately does not mean that the right or remedy has been waived. No variation to these terms will be effective unless agreed in writing by both parties. These terms constitute the full agreement between the customer and us regarding the service, except for any written quotation or booking confirmation that expressly supplements them. The customer should retain a copy of all relevant documents for their records.
By proceeding with a booking for Removals Shoreditch, the customer confirms that they have read, understood, and agreed to these service terms. The aim of these terms is to keep the moving process clear, fair, and legally compliant, while allowing the service to be delivered efficiently and safely. Where questions arise, the written terms and agreed booking details will be used to determine the parties??? rights and obligations.