Removals Shoreditch Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services by Removals Shoreditch to you as a customer. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer, you or your means the person, firm or organisation requesting our services.
We, us, our or the company means Removals Shoreditch providing removal and associated services.
Services means any removal, packing, loading, unloading, transportation, storage or waste-related service provided by us.
Goods means the items, belongings and property that you ask us to handle, move, store or dispose of.
Service area means Shoreditch and the wider local region in which we operate, including surrounding neighbourhoods and adjacent districts.
2. Scope of Services
We offer residential and commercial removals, local moves, packing and unpacking, loading and unloading, and related services within our service area and, where agreed, to and from other locations. Any additional services, including storage or specialist handling, must be agreed at the time of booking or in writing before the work starts.
We reserve the right to decline any job where in our reasonable opinion the premises or circumstances present a risk to health and safety, property, or our staff, or where the requested work falls outside our usual operational capabilities.
3. Booking Process
3.1 Initial enquiry and quotation
You may request a quotation by contacting us and providing accurate details of the property or premises, access conditions, inventory of goods, service area locations, and any special requirements. Quotations are based on the information you provide and are subject to revision if that information is incomplete or inaccurate.
3.2 Acceptance of quotation
A booking is not confirmed until we have issued a written confirmation of your booking and, where required, you have paid any deposit or prepayment in accordance with these terms. By accepting a quotation, you confirm that you have the authority to enter into a contract for the removal of the goods.
3.3 Changes to bookings
Any changes to your booking, including date, time, addresses, service area coverage, inventory, or additional services, must be notified to us as soon as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in an adjustment to the quoted price.
4. Access and Parking
You are responsible for ensuring that our vehicles have adequate access to the collection and delivery addresses. This includes arranging any necessary parking permits, meter payments, or access permissions required by local authorities or property managers.
If access is restricted, unsafe, or unsuitable, we may, at our discretion, either adjust our charges to reflect the extra time or labour required, or refuse to complete all or part of the services. Any parking penalties or fines incurred as a result of insufficient arrangements or instructions from you may be added to your final invoice.
5. Customer Responsibilities
You agree to:
Ensure that all goods are ready to be moved at the agreed time, unless packing services have been included.
Ensure that any fragile or high-value items are clearly identified and, where necessary, adequately packed.
Remove or secure any fixtures, fittings, or appliances that require specialist disconnection, such as gas or electrical appliances, using suitably qualified professionals where required.
Provide clear and accurate information regarding access, parking, building restrictions, and any items that require special handling or are unusually heavy or bulky.
Be present, or ensure a responsible representative is present, at the collection and delivery addresses to direct our team and sign off on the work carried out.
6. Payments and Charges
6.1 Pricing
Our charges are based on factors including the volume of goods, distance, nature of premises, service area locations, access conditions, labour required, and any additional services requested. All prices are quoted exclusive of any taxes that may apply unless stated otherwise.
6.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. The amount and timing of any deposit or prepayment will be stated in your quotation or booking confirmation. Until the required payment is received, we are under no obligation to reserve a time or date for your move.
6.3 Payment methods
Accepted payment methods will be communicated during the booking process. You agree to pay all amounts due in accordance with the payment terms stated on your quotation or invoice.
6.4 Time of payment
Unless otherwise agreed, any outstanding balance is payable on or before the completion of the services. We reserve the right to withhold delivery of goods or suspend work until payment is received in full.
6.5 Late payment
In the event of late payment, we may charge reasonable administration fees and interest on overdue amounts. We also reserve the right to recover any costs incurred in pursuing overdue payments, including debt collection and legal costs.
7. Cancellations and Amendments
7.1 Customer cancellations
If you need to cancel or significantly amend your booking, you must notify us as soon as possible. The following cancellation charges may apply, based on the date we receive your notice:
More than seven days before the scheduled service date: deposit or prepayment may be refunded or transferred at our discretion, after deduction of any reasonable administrative costs.
Between two and seven days before the scheduled service date: up to 50 percent of the quoted price may be charged.
Less than two days before the scheduled service date or on the day of service: up to 100 percent of the quoted price may be charged.
7.2 Company cancellations
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, safety concerns, or regulatory requirements. We will use reasonable endeavours to notify you as early as possible and to offer an alternative date or time. Our liability in such cases will be limited to the refund of any payments received for the affected services that we are unable to provide.
8. Excluded and Prohibited Items
Unless expressly agreed in writing, we do not accept responsibility for and may refuse to transport or handle the following items:
Any illegal goods or items prohibited by law.
Cash, bonds, negotiable instruments, jewellery, precious metals, or similar high-value items.
Explosive, flammable, corrosive, toxic, or otherwise hazardous materials.
Perishable goods or items requiring special temperature control.
Animals, plants, or other living organisms.
If we discover that prohibited items have been included without our knowledge, we may at our discretion remove or dispose of them and charge you for any resulting costs, loss, or damage.
9. Packing and Fragile Goods
If you have booked a packing service, we will take reasonable care in packing your goods using materials that we consider appropriate. If you choose to pack your own items, you are responsible for ensuring that they are properly and securely packed for transport. We are not liable for damage to goods that are inadequately packed by you, or by a third party not instructed by us.
Fragile or delicate items must be clearly identified, and where necessary, transported separately or specially protected. If you fail to notify us of fragile goods, our liability for any damage may be reduced or excluded as set out in these terms.
10. Liability and Insurance
10.1 Our duty of care
We will exercise reasonable care and skill in providing our services. However, we are not liable for loss or damage except as expressly set out in this section.
10.2 Limits on liability for loss or damage
Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited to a reasonable amount, having regard to the value of the goods and the fees paid for the services. Unless a higher value is agreed in writing and any additional charge is paid, our total liability per job shall not exceed a capped amount that is proportionate to the service provided.
We are not liable for:
Loss or damage caused by your failure to pack goods adequately when you are responsible for packing.
Loss or damage to goods where their condition was already compromised, defective, or worn.
Loss or damage caused by fair wear and tear, atmospheric or climatic conditions, or inherent vice or defect in the goods.
Indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of use.
10.3 Claims procedure
Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event within seven days of completion of the services, or of delivery of the goods, whichever is earlier. You must provide reasonable evidence of the loss or damage and allow us a reasonable opportunity to inspect the goods and investigate the circumstances.
10.4 Indemnity
You agree to indemnify us against any claims, losses, damages, costs, and expenses arising from your breach of these terms, including but not limited to claims by third parties, fines, and penalties resulting from your instructions or omissions.
11. Waste, Rubbish and Environmental Regulations
We operate in accordance with applicable waste management and environmental regulations. Any removal or disposal of waste, rubbish, or unwanted items must be agreed as a separate service, and additional charges may apply.
We will not remove or dispose of controlled, hazardous, or regulated waste unless we have expressly agreed to do so and hold the appropriate authorisations. You are responsible for declaring any items that may fall into these categories. If we incur costs, penalties, or liabilities due to undeclared or misdescribed waste, we may recover these amounts from you.
Where we provide a waste removal or clearance service, we will use appropriate disposal routes and facilities and will take reasonable steps to ensure that waste is managed responsibly and in compliance with relevant regulations.
12. Delays and Force Majeure
While we endeavour to adhere to agreed dates and times, they are estimates and not guarantees. We are not liable for delays or failure to perform our obligations where such delays or failures result from events beyond our reasonable control, including but not limited to extreme weather, traffic incidents, vehicle breakdowns, strikes, public transport disruptions, road closures, accidents, acts of terrorism, or acts of government or public authorities.
13. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can seek to resolve it promptly. If the matter is not resolved on the day, you may submit a written complaint explaining the nature of the issue, the date of service, and any relevant details. We will review your complaint and respond within a reasonable period.
14. Data Protection and Privacy
We may collect and process personal information about you in order to provide our services, manage bookings, process payments, and comply with our legal obligations. We will handle your information in accordance with applicable data protection laws and will not share your personal data with third parties except where necessary for the performance of the contract, for legal or regulatory purposes, or with your consent.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us regarding the services and supersede any prior discussions, correspondence, or understandings.
16.2 Severability
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part shall be treated as deleted, but the remaining provisions shall continue in full force and effect.
16.3 No waiver
Any failure or delay by us to exercise any right or remedy under these terms shall not constitute a waiver of that or any other right or remedy.
16.4 Variation
We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us, unless changes are required by law or regulation.
By proceeding with your booking and allowing us to carry out the services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
